Customer Service

What would you say if you received an email like this? All for $19.95! Blog Archive Lycos SUCKS: they held my emails for ransom for $19.95, then deleted them:

I am the manager of all of Customer Service. There is no one higher than me that you will speak with. You violated our policy, which is, despite what you say, completely clear. No one is holding anything hostage. Your e-mails have been completely deleted, and no amount of money can now restore them.

It amazes me that people like this believe that they are doing something good for their organisation!

How do you respond when something is out of line or not quite the way it’s supposed to be? Could that response damage you or your company’s reputation?


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Published by Mike Thomas

Mike Thomas P.Eng. ENV SP, is the author of and Director of Engineering at the City of Revelstoke in the Interior of British Columbia, Canada.