How do You Enchant Your Employees

This is a great list of ideas to engage your employees.

The word “enchantment” originally meant to surround with song or incantation, to cast a spell with sounds. The modern-day definition is a bit broader: to engage the senses, elevate the spirit, and leave a person “transfixed in a simultaneously pleasurable and uncanny state of wonder,” asJane Bennett writes in her book Enchantment. We often find it when we experience nature, art, or entertainment, and, of course, when we fall in love…

Satisfaction means our basic needs are met. Happiness means our emotional needs are met. Enchantment gives us meaningful experiences we didn’t even know we needed. And what better way than that to keep employees fully engaged?

My favourite suggestion on the list is to create rituals. Business thrives when employees needs are met, what rituals do you have at work?

The 3 P’s to protect your sewers

In closing an issue on SeeClickFix this week, I received some positive comments about my public service announcement on what to flush and what not to flush to help keep the sanitary system and treatment plant in good condition. This isn’t specific to Revelstoke, but is best practice for all sewer systems.

Here’s a graphic you can share, and here’s a link to the SeeClickFix conversation, and my longer comment – the text is below:

This is a long comment, but it has been a big issue for a large number of residents. We’re a month into the installation of the mixers at the sewer lagoon and the operation of the sewer odour control equipment, and the odours from the building are down to almost nothing, as the activated carbon filters do their job scrubbing the odour forming compounds from the air.

The lagoons continue to improve in health, and even with the run of hot weather over the past couple of weeks, the mixers are helping keep the ponds working in a healthy, aerobic state.The operators have found that the mixers are requiring significant cleaning, as the mixing action is bringing rags, “flushable wipes”, sanitary pads, tampons and other materials to the surface. We are hoping that this level of effort will reduce over time as these materials are removed from the ponds. Note that the City does have a Screen Separator installed, so most of the solids are screened before entering the lagoons, but if this equipment is offline for maintenance, additional solid material can enter the ponds. Here’s an article about the screening equipment:

Note that flushable wipes should not be flushed, nor should any other wipe, cloth or sanitary device other than toilet paper. Because the internet is a vast resource for discovering extreme municipal oddities, here is an article about a 14 tonne, bus sized congealed ball of fat and baby wipes that was found in a London sewer. While Revelstoke hasn’t dealt with anything that size, it is a constant issue in lift stations and sewer mains.

For the health of your sewer service, to minimize the chance of sewer backups, and to protect the City’s system; you should only flush the “three Ps”: pee, poop and toilet paper, and in the kitchen remove solids as well as cooking fats and greases from pans and dishes before washing them.

There are still some odours noticeable occasionally particularly with the hot weather, this is pretty normal for an aerated lagoon system, and the City will continue to monitor and investigate ways to limit the odours. The 5-year capital plan does have funds for sewer lagoon upgrades in 2019, over the next few years we will begin to develop options and cost estimates for these upgrades, which will likely focus on increased sewer flows due to development.

Complexity and Obsolescence

Solutions are not the answer

“The chief cause of problems is solutions” – Eric Sevareid

“Solutions are not the answer” – Richard Nixon

In my role at the City of Revelstoke, I am confronted with years of amassed data, much of it in the City’s GIS system, but occasionally, questions asked raise more questions, rather than answers, and the tugging on this little thread of data pulls out a whole mess of issues. These issues, as they arise, feel like set-backs to the staff that are working toward continual improvement in data and information that they can provide for decision making, as the answers become more complex, rather than simpler through the seeking of information.

An example of this arose this week during a routine audit of water pipe data in the GIS, (part of the continual improvement process). Some unusual water services and small diameter lines were noticed along a downtown street, these lines didn’t extend to private property, and on closer examination, appeared to be irrigation lines for street trees. An as-built drawing was discovered, showing irrigation controls and a relatively complex irrigation network in the road right of way, some parts of it defunct and abandoned, others apparently still live.

There are some obvious lessons to be learnt here.

Continue reading “Complexity and Obsolescence”

CNAM Annual Conference 2015

After a great first day of presentations at the connference, I’m ending the night running through my presentation for the 2015 Canadian Network of Asset Managers conference in Vancouver for tomorrow. I’ll be presenting on infrastructure decision-making and the Envision Sustainability Rating System and how this ties to traditional concepts of asset management.

I hope to see you at the CNAM conference tomorrow, drop me a message if you are going to be there, or find me on twitter at @Urbanworkbench.

Developing the Capital Planning Process

In my role at the City of Revelstoke, council has been working through the financial plan process, and this year I thought it might be useful to deliver the capital project information in a couple of ways that I hadn’t seen before. These ideas have been in my mind for a couple of years now, as I consider how to slice the financial data in meaningful ways for council and the public to understand decisions. Behind this data is often many hours of work by staff for each project in gathering costs, researching alternatives and determining the best timing for doing the projects, but despite that work, sometimes the most difficult part is presenting the data.

To start, I divided the projects into categories of assets under the program areas, for example:

Capital Project Categories

This may seem intuitive to a municipal engineer, but when asking the public to consider over a hundred capital projects in a plan and determine where it fits into the big picture, it is important to be able to divide the data into meaningful chunks. The other benefit of performing this categorization is that it is possible to determine, again in small chunks, (but not down to the individual asset level), how much investment into each category has been made in a given year, and over time, comparing that to the replacement value of the assets and the depreciation cost incurred by the municipality. In the following fictitious example, if an average of $200,000 is invested in sewer collection (valued at say $20M), it would be reasonable to say that we were averaging 1% replacement per year, but in this example, the financial wizards have estimated that the sewer collection assets were depreciating at 1.5% per year, thus losing the City $100,000 in effective net worth each year. To be able to show this level of data across the range of municipal assets by category will be invaluable for decision-makers in the capital planning process. Continue reading “Developing the Capital Planning Process”

Financially Sustainable Water Utilities

In 2015 BC Water & Waste Association (BCWWA), with Urban Systems, completed an assessment of the financial sustainability of Water and Wastewater Utilities in British Columbia. The assessment uses 4 financial indicators based on data from the 2013 audited financial statements for municipal governments in BC. The indicators were selected based on a review of best practices in other jurisdictions, available information, and advice from knowledgeable professionals in the asset management field.

The report addresses the following questions:

  • Are BC municipalities financially well positioned to meet their existing water and wastewater infrastructure investment needs to maintain current levels of service?
  • Are water and wastewater rates recovering the full cost of service, including infrastructure renewal and replacement?
  • How much investment is needed to sustain BC’s water and wastewater infrastructure?
  • Are municipalities financially resilient to withstand sudden or unexpected changes in revenues or costs for water and wastewater systems?

For Revelstoke, these are questions that we are reviewing on an annual basis, and particularly as we begin detailing asset management plans for all assets. Continue reading “Financially Sustainable Water Utilities”